Frequently Asked Questions
At Tracy Pacifical Catering, we understand that planning an event involves many details. Below are answers to some of the most commonly asked questions to help make your experience smooth and stress-free.
🕑 General Questions
Q: What are your business hours?
A: We are open Monday to Friday from 8:00 AM to 8:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 10:00 AM to 3:00 PM.
Q: How far in advance should I place my catering order?
A: We recommend placing orders at least 5–7 business days in advance for drop-off catering and 2–3 weeks for full-service events. Peak seasons (like holidays and wedding season) may require earlier booking.
Q: How do I confirm my booking?
A: To confirm your booking, we require a signed agreement or written confirmation and a deposit. The remaining balance is usually due closer to the event date, depending on your package.
Q: Can I make changes to my order after it’s placed?
A: You can make modifications up to 72 hours before your scheduled delivery. For last-minute changes, please contact us directly and we’ll do our best to accommodate.
Q: What happens if my event is rescheduled?
A: If your event is rescheduled with reasonable notice, we will do our best to accommodate the new date. Deposits may be transferred based on availability.
Q: Do you provide contracts or formal agreements for catering services?
A: Yes, all catering orders include a service agreement outlining menu details, delivery/setup times, pricing, and terms. This ensures clarity and mutual understanding.
🍽️ Menu & Food Preparation
Q: How much food should I order for my guest count?
A: Our team will guide you based on your guest count, menu selections, and service style. Generally, one small tray serves about 10 guests, while a large tray serves 30.
Q: Do you offer vegetarian, vegan, or gluten-free options?
A: Yes! We offer a wide variety of vegetarian, vegan, gluten-free, dairy-free and nut-free menu items. Please let us know your dietary needs when placing your order.
Q: Can you customize a menu for my event?
A: Absolutely. We specialize in custom menus tailored to your theme, guest preferences, and dietary requirements. Reach out to our team for a consultation.
Q: Do you accommodate food allergies?
A: Yes, but please note that while we take precautions, our kitchen is not a certified allergen-free facility. We recommend checking our Allergen & Dietary Information page for more details.
🚚 Delivery & Service
Q: Do you offer delivery services?
A: Yes, we provide delivery and setup services in the cities of Tracy, Manteca and Mountain House. Delivery fees is applied based on distance, order size, and service type. The exact amount will be calculated during the booking process.
Q: Can I schedule a specific delivery time?
A: Absolutely. We offer scheduled delivery windows to ensure your food arrives fresh and on time. Please confirm your preferred delivery time when placing your order.
Q: What happens if my delivery is delayed?
A: We take punctuality seriously. In rare cases of delay, our team will promptly communicate with you and work to resolve the issue with minimal impact.
Q: Do you provide serving staff or full-service catering?
A: Yes, we offer full-service catering, including wait staff, chefs, setup, and cleanup. Please mention this in your inquiry to receive a customized quote.
💳 Payment & Policies
Q: What payment methods do you accept?
A: We accept credit/debit cards, bank transfers, and corporate checks. Payment terms are discussed during the booking process.
Q: Is a deposit required to secure my catering order?
A: Yes. A 50% deposit is required to secure your date, with the remaining balance due before or on the day of the event.
Q: What is your cancellation policy?
A: Cancellations must be made at least 7 days in advance for a partial refund. Cancellations within 72 hours of the event may be non-refundable due to preparations already in progress.
Q: Are there any additional fees (e.g., service, delivery, setup)?
A: Yes, additional fees may apply based on service type, delivery distance, staffing, or equipment rental. All applicable charges will be outlined in your quote.
📝 Event Planning & Support
Q: Can you help with event rentals (tables, chairs, etc.)?
A: Yes, we work with trusted vendors to provide rentals such as tables, chairs, linens, and dinnerware. Let us know what you need, and we’ll coordinate it for you.
Q: What size events do you cater to?
A: We cater to everything from intimate private dinners (10 guests) to large-scale corporate or wedding events with several hundred guests.
Q: What is included in drop-off catering service?
A: Drop-off catering includes carefully packed food delivered to your venue, along with disposable utensils, napkins, etc. Setup is available upon request.
Q: What should I do with the equipment after the event?
A: For disposable drop-offs, no return is needed. For reusable equipment, our team will schedule a pickup or collect it post-event, as per your service agreement.
📞 Still Have Questions?
We’re here to help! Contact us directly:
📧 Email: info@tracypacificalcatering.com
📞 Phone: (925) 667-7609
Let’s make your event unforgettable—from first bite to final course.